Important Details
Please review the tabs below before your order processes.
Will Call Orders
Will Call: If you have already indicated a preference for picking up your wine club shipments, your wine will be ready to be picked up starting on Saturday, September 14th.
Shipping Orders
Shipping: For our non-will call members, your wine will be held until the shipping date listed below, unless you have already prearranged a shipping date/method with us.
| 16-Sep | AK, CT, HI, IA, ID, IL, MA, ME, MI, MN, MT, ND, NH, NJ, NY, PA, SD, VT, WI, WY |
| 17-Sep | OR, WA |
| 21-Oct | AL, AR, CO, D.C, DE, GA, KS, KY, MD, MO, NC, NE, NM, OH, SC, TN, VA, WV |
| 22-Oct | CA |
| 11-Nov | AZ, NV, OK, TX |
| 15-Nov | FL |
Please take note of the following:
- We may delay your shipment until temperatures are optimal in your area to ensure safe delivery.
- Please let Dyane know if you would like to make any changes to your shipment or upgrade your shipping method.
Transit Times
All order shipping types will default to FedEx ground (except HI and AK), unless otherwise selected or requested. Please keep in mind Saturday and Sundays do not count as business days for FedEx ground.
Ground transit times vary between 1 and 7 business days, depending on destination. For example, a shipment from Dundee, OR to Seattle, WA usually takes one business day, while a shipment from Dundee, OR to New York, NY usually takes a full 5 business days.
We are not responsible for carrier delays regardless of shipping method.
3-Day Select: transit time is three business days.
2nd Day Air: transit time is two business days.
Overnight: transit time is one business day.
A tracking number will be provided via email. Please track all information through what you receive from FedEx, as that is the most accurate. We cannot guarantee delivery times; it will vary depending on the shipping type and destination. For date-sensitive orders, please call us directly at 503-864-2700.
Temperature Controlled Ground transit times can extend up to 10-18 days depending on when the order is received. All orders are shipped on a Monday. Tracking for shipments in transit via Temperature Controlled Ground will have very limited tracking, as the wines are not scanned at multiple carrier hubs along the way and remain on the truck to ensure a consistent temperature. Trucks are operated by a single driver.
Please note that during times of extreme heat or cold, even our temperature-controlled shipping method is not guaranteed, due to the last 1-2 days that the wines are in transit with non-refrigerated UPS or FedEx trucks.
Weather Holds & Restrictions
Severe weather can compromise wine. Wine is a perishable item. We keep a close eye on national forecasts to ensure we ship your wine in the best conditions possible. We may issue shipping advisories during the summer and winter months and may hold your wine shipment due to temperatures that are too hot or cold. The decision to ship wine at any time is ultimately yours, but we will not guarantee or replace wine that is weather-damaged once we’ve issued an advisory and informed you of the risk of shipping during inclement weather.
Specifically, when shipping, if temperatures are above 80° or below 35° anywhere on the path of the shipment to you, we will hold the order until more moderate temperatures return.
If there are any weather-related concerns, we highly recommend upgrading to an expedited shipping option, or simply holding the wines and waiting for temperatures to moderate. We do sell cold-pack inserts ($12 for 1-6 bottles: $15 for 7-12 bottles). The cold packs only last 2 days, so you must choose 2nd-day air for states other than Oregon and Washington.
FedEx Hold at Location Options
FIND A FREE FEDEX DELIVERY LOCATION
Shipping to a FedEx delivery location is a convenient way to have your wine shipment delivered, and with thousands of locations across the United States, you’ll have an option near you.
IMPORTANT: Packages shipped via FedEx cannot be delivered to a UPS office.
If you would like to set your default shipping address to a FedEx pickup location, please follow these instructions:
- Visit https://www.fedex.com/locate/
- Under “I WANT TO …” click “More” and select “Hold at location.”
- Enter your address in the locator search bar, then click the magnifying glass icon for a list of local pickup locations.
- Once you find your preferred pickup location, log in to your account to update your default address as shown:Your Name
FedEx – Hold For Pickup
Street Address of FedEx Location
City, State, Zip of FedEx Location
Your mobile phone number (for delivery updates) - Click ‘save changes’
STANDARD DELIVERY OPTIONS
- Deliveries to residential addresses are made Monday through Saturday 9am-8pm by FedEx Home Delivery.
- Deliveries to business addresses are made Monday through Friday by end of the business day by FedEx Ground.
- Expedited deliveries (3-Day, 2-Day, Overnight) will be made Monday through Friday by FedEx Express.
- No shipments can be sent to PO Box addresses, as a signature is required by law for all alcohol deliveries.
SIGN UP FOR FEDEX DELIVERY MANAGER
Take more control over your deliveries with Delivery Manager. Registration and most features are free!
- Receive alerts whenever a FedEx package is sent to you
- Request to hold packages for pickup at a FedEx location, Walgreens and more
- Provide delivery instructions
- Request a vacation hold
- Manage packages from the mobile app
As always, if you have any questions or concerns about shipping, please email us and we’ll do our best to get your wine to you safely and as quickly as possible!
